Customer Service Manager
- Location: Portsmouth - New Hampshire
- Working time: Full Time
- Job level: Professionals
- Place of work: Office
- Department: Operations
- Start date: 12/01/2025
We at Ravensburger are both a truly global company and a family. As a bunch full of different characters and personalities with heart and a passion for achieving our goals together, we offer a great range of entertainment for children and families. What drives us forward? A shared sense of purpose. Together we are working on creating something meaningful - pure fulfillment for your career!
This is what we need you for
- Supervise, train, and mentor the customer service team to drive high performance and professional development.
- Serve as the liaison between Sales (KAM) and Logistics to ensure seamless communication and collaboration.
- Foster team synergy by sharing experiences and establishing best practices to enhance efficiency.
- Develop and implement customer service policies and procedures to optimize operations and customer satisfaction.
- Manage escalated customer inquiries and complaints, ensuring prompt and effective resolution.
- Track customer service metrics and KPIs, providing reports and data-driven recommendations for improvement.
- Collaborate with other departments, particularly Logistics and 3PLs, to address customer feedback and improve the overall experience.
- Stay up-to-date on company products, services, and policies to support team training and customer interactions.
- Adapt team strategies to align with evolving business demands (e.g., e-commerce growth plans).
- Leverage customer feedback and analytics to identify service improvement opportunities and implement solutions.
- Ensure compliance with company standards and industry best practices in customer service operations.
This is what you can score highly with
- Bachelor's degree in Business Administration, Communications, or a related field (preferred).
- Minimum of[ 8 years of experience in customer service, with at least 3 years in a managerial role.
- Proven ability to lead, develop, and motivate a team.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in customer service software, SAP, and Microsoft Office Suite.
- Ability to multitask and work in a fast-paced environment.
- Strong analytical skills with the ability to interpret data and make informed decisions.
Your Benefits
Employee Purchase Program
Get awesome discounts on various products. Sweet deals just for you!
Helping Hand
Need support? Our Employee Assistance Program (EAP) offers confidential help for you and your family, from stress management to legal advice. Experts and resources are at your service!
Flexible working hours
With our flexible working time models, you can easily manage your job and your private life. And if your position allows it, you can work part of the time from home.
Parental Leave
New parents get 8 weeks paid leave for moms and 4 weeks for dads. Birth, adoption, or placement of a child. Time to bond!
Hybrid Work
Work-life balance is key. Our flexible hybrid work schedule makes it easy to blend work and life seamlessly.
Personal Insurances
Customize your coverage with home, car, pet, travel, legal, jewelry, and identity theft insurance. All-around protection!
Secure your future
You can defer up to an annual maximum based on current year IRS regulations. If you're 50 or older, you can make a “catch-up” contribution based on allowable IRS regulations.
- Safe Harbor: Get a 100% match on the first 4% of your elective deferral per payroll period with True-up.
- Immediate Vesting: Enjoy 100% immediate vesting from day one.
Stay healthy, stay happy!
Join us and enjoy peace of mind with our comprehensive coverage tailored just for you! You get a top-notch health package with UnitedHealthcare. Medical, dental, vision, and prescriptions are all covered. Plus, 100% in-network preventive care.
Support association
Our support association enables us to provide financial assistance to our employees in case they find themselves in a sudden emergency or unexpectedly have to bear extraordinary burdens.
Your Days Off
Enjoy up to 25 days of PTO per year. Use them for vacation, sick days, or personal time. Take a break, you deserve it! Plus, enjoy 12 paid holidays each year, aligned with US or Canadian federal holidays.
Competitive Salaries! A creative and collaborative workspace where we celebrate innovation!
Salary Range- $75,000-$100,000
Your way to Ravensburger
It's always nice to know what to expect. That's why we've summarized for you what to expect during the application process and what the next steps will be. We have also answered some general and frequently asked questions in our FAQs. Feel free to check it out: FAQ Ravensburger
You still have some questions?
Do you still have any questions about your application, the job or anything else? We are happy to answer them.
Brandy Jones
Head of Human Resources
E-Mail: brandy.jones@ravensburger.com
(Help us to keep the process lean and apply via the "Apply Now" button instead of sending an email.)
Equal Opportunity Employment Statement
At Ravensburger North America, we are committed to fostering a diverse and inclusive workplace where all employees feel valued and empowered. We are proud to be an Equal Opportunity Employer, and we welcome applicants of all backgrounds, experiences, and perspectives.
We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other characteristic protected by applicable laws. We believe that diversity enriches our organization and fuels innovation and creativity, enabling us to deliver exceptional products and experiences to our customers.
If you require accommodations during the application or interview process, please contact us directly, and we will work to support your needs.