Team Leader Consumer Services
- Location: Wrocław
- Working time: Full Time
- Job level: Professionals
- Place of work: Hybrid
- Department: Corporate
- Start date: October
We at Ravensburger are both a truly global company and a family. As a bunch full of different characters and personalities with heart and a passion for achieving our goals together, we offer a great range of entertainment for children and families. What drives us forward? A shared sense of purpose. Together we are working on creating something meaningful - pure fulfillment for your career!
This is what we need you for
- You lead, coach, and develop a team of Consumer Service Advisors, creating a motivated and high-performing environment.
- You ensure the achievement of operational KPIs and service levels while overseeing daily operations and workload allocation.
- You analyze performance metrics, conduct quality reviews, and drive action plans for continuous improvement.
- You promote a customer-centric culture and actively contribute to improving CSAT, NPS, and overall consumer experience.
- You support process optimization, automation initiatives, and the adoption of new technologies and AI solutions
This is what you can score highly with
- You have previous experience in a team leadership role, ideally within Customer Service.
- You are passionate about coaching, developing people, and driving team performance.
- You have a strong understanding of customer service operations, KPIs, and workforce priorities.
- You possess excellent analytical, communication, and stakeholder management skills.
- You are proactive, solution-oriented, and motivated to drive continuous improvement.
- You are available to work in shifts from 8:00 to 16:00 or from 12:00 to 20:00.
- You offer flexibility to extend your working hours occasionally to support peak-season needs
- You are fluent in English; additional language skills are an advantage
Your Benefits
Your impact matters
Depending on your role you will be entitled to participate in our company bonus scheme. Enjoy bonus opportunities that recognize what you bring to the table.
Fitness & Wellness
With our Multisport Pass, you mix gym, yoga or spa into your day – however it feels good. A little movement. A big impact.
Flexible working hours
Our flexible working hours and up to 40% remote work per week (role dependent) help you shape each day the way it works for your flow.
Your health comes first
Our private medical care from Luxmed has your back, so you can focus on the moments that make life meaningful.
- An opportunity to lead and shape an international Consumer Services team.
- A dynamic environment focused on customer experience, innovation, and continuous improvement.
- Professional development opportunities and exposure to international stakeholders.
- Flexible working arrangements with a hybrid model (3 days in the office).
- A collaborative culture where your ideas and impact matter.
Your way to Ravensburger
It's always nice to know what to expect. That's why we've summarized for you what to expect during the application process and what the next steps will be here.
We have also answered some general and frequently asked questions in our FAQs. Feel free to check it out: FAQ Ravensburger
You still have some questions?
Do you still have any questions about your application, the job or anything else? I am happy to answer them.
Mikolaj Matacz
E-Mail: mikolaj.matacz@ravensburger.com
(Help us to keep the process lean and apply via the "Apply Now" button instead of sending an email.)
Statement on equal opportunities
Ravensburger is a family-owned company with family values, a strong sense of community and mutual respect. We foster a diverse corporate culture and therefore make sure that we work together in a fair, respectful and tolerant way where there is no place for discrimination.