TEST Ausschreibung POLEN (m/w/d)

  • Location:  Wrocław
  • Working time:  Full Time
  • Job level:  Professionals
  • Place of work: Hybrid
  • Department: Retail
  • Start date: 01.06.2026
A woman stands against a blue background. The text in blue and yellow reads: 'What’s your gamechanger … Carine? Recognition for good work. Being a part of the puzzle. Professional & familiar.

We at Ravensburger are both a truly global company and a family. As a bunch full of different characters and personalities with heart and a passion for achieving our goals together, we offer a great range of entertainment for children and families. What drives us forward? A shared sense of purpose. Together we are working on creating something meaningful - pure fulfillment for your career!

This is what we need you for

  • Centre of Excellence: Ensure consumer service excellence by following pre-defined processes, standards, and guidelines to provide consumers with accurate answers to their queries.
  • Multi-Channel Support: Continuous development and mastery of digital touchpoint infrastructure (CRM, Chatbot, Email) to manage a diverse range of inquiries - from gameplay assistance to product troubleshooting.
  • Product Expertise: Act as a "Subject Matter Expert" for the product portfolio; ability to quickly identify specific game parts and components to ensure fast and accurate issue resolution.
  • Brand & Product Ambassadors: Support the group by staying up-to-date on new game releases and brand developments to educate and support consumers with a passionate, "gamer-to-gamer" tone.
  • Controlling and Analysis: Take pride in tracking personal KPIs (Response Time, CSAT) and actively work towards shortening waiting times and improving the consumer journey.

This is what you can score highly with

  • Flexibility (optional if not standard working hours): Maintain openness to shift flexibility (including potential weekends/evenings) to support global regions and peak seasonal inflows.
  • Language Requrements: English (B2/C1 required); Third European language to B2 preferred.

Your Benefits

  Flexible working hours

Our flexible working hours and up to 40% remote work (role dependent) help you shape each day the way it works for your flow.

  Your health comes first

 Our health insurance has your back, so you can focus on the moments that make life meaningful.

  Your impact matters

Depending on your role you will be entitled to participate in our company bonus scheme Enjoy bonus opportunities that recognize what you bring to the table.

  Fitness & Wellness

With our Multisport Pass, you mix gym, yoga or spa into your day – however it feels good. A little movement. A big impact.

Your way to Ravensburger

It's always nice to know what to expect. That's why we've summarized for you what to expect during the application process and what the next steps will be here.
We have also answered some general and frequently asked questions in our FAQs. Feel free to check it out: FAQ Ravensburger

You still have some questions?

Do you still have any questions about your application, the job or anything else? I am happy to answer them.

Ann-Kathrin Zilles
Talent Attraction Specialist

E-Mail: Ann-Kathrin.Zilles@ravensburger.de

 

(Help us to keep the process lean and apply via the "Apply Now" button instead of sending an email.)

Ms Ann-Kathrin Zilles
 

Apply now

Statement on equal opportunities

Ravensburger is a family-owned company with family values, a strong sense of community and mutual respect. We foster a diverse corporate culture and therefore make sure that we work together in a fair, respectful and tolerant way where there is no place for discrimination.

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