Junior Consumer Service Agent (m/w/d)

  • Location:  Wrocław
  • Working time:  Full Time
  • Job level:  Professionals
  • Place of work: Hybrid
  • Department: Corporate
  • Start date: Next available date
A woman wearing glasses stands in front of a blue background. She is in a thoughtful pose with her hands. What makes the difference for you, Irina? A genuine feel-good atmosphere, team spirit? We live it! Communication is key, always new challenges.

We at Ravensburger are both a truly global company and a family. As a bunch full of different characters and personalities with heart and a passion for achieving our goals together, we offer a great range of entertainment for children and families. What drives us forward? A shared sense of purpose. Together we are working on creating something meaningful - pure fulfillment for your career!

This is what we need you for

  • As a Consumer Service Agent, you interact directly with external clients across various countries. You are expected to provide accurate, consistent, and high-quality responses to consumer inquiries
  • You continuously build and strengthen your skills across digital touchpoints such as CRM systems, chatbots, and email. You confidently manage a wide range of inquiries
  • You act as a Subject Matter Expert, resolving issues efficiently and accurately
  • You stay up to date on new product releases and brand developments. With a passionate, authentic “gamer-to-gamer” tone, you educate, support, and inspire our community
  • By actively working to reduce waiting times, you enhance the overall consumer experience, guided by KPIs such as Response Time and CSAT

This is what you can score highly with

  • You bring a strong service mindset with clear, consumer‑first communication skills and a passion for delivering excellent support
  • You feel confident working with digital communication tools and enjoy handling a wide variety of consumer inquiries
  • A motivated "can-do" approach and passion for improvements characterizes you
  • You offer flexibility to extend your working hours occasionally to support peak-season needs
  • You are fluent in English (B2/C1 required), and ideally also have a fluent command of another European language(s)

Your Benefits

  Flexible working hours

Our flexible working hours and up to 40% remote work (role dependent) help you shape each day the way it works for your flow.

  Your health comes first

Our health insurance has your back, so you can focus on the moments that make life meaningful.

  Your impact matters

Depending on your role you will be entitled to participate in our company bonus scheme. Enjoy bonus opportunities that recognize what you bring to the table.

  Fitness & Wellness

With our Multisport Pass, you mix gym, yoga or spa into your day – however it feels good. A little movement. A big impact.

The salary range for this position is 96,000.00 - 114,000.00 Złoty. Initially the contract will be initiated for 3 months, with the option for a permanent contract, when both sides agree.  

Your way to Ravensburger

It's always nice to know what to expect. That's why we've summarized for you what to expect during the application process and what the next steps will be here.
We have also answered some general and frequently asked questions in our FAQs. Feel free to check it out: FAQ Ravensburger

You still have some questions?

Do you still have any questions about your application, the job or anything else? I am happy to answer them.

Szymon Penafiel

E-Mail: szymon.penafiel@ravensburger.com

 

(Help us to keep the process lean and apply via the "Apply Now" button instead of sending an email.)

Mr Szymon Penafiel
 

Apply now

Statement on equal opportunities

Ravensburger is a family-owned company with family values, a strong sense of community and mutual respect. We foster a diverse corporate culture and therefore make sure that we work together in a fair, respectful and tolerant way where there is no place for discrimination.

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