Junior Consumer Service Agent (m/w/d)

  • Location:  Wrocław
  • Working time:  Full Time
  • Job level:  Professionals
  • Place of work: Hybrid
  • Department: Retail
  • Start date: Next available date
A woman stands against a blue background. The text in blue and yellow reads: 'What’s your gamechanger … Carine? Recognition for good work. Being a part of the puzzle. Professional & familiar.

We at Ravensburger are both a truly global company and a family. As a bunch full of different characters and personalities with heart and a passion for achieving our goals together, we offer a great range of entertainment for children and families. What drives us forward? A shared sense of purpose. Together we are working on creating something meaningful - pure fulfillment for your career!

This is what we need you for

  • As a Junior Consumer Service Agent, you interact directly with external clients across various countries. You are expected to provide accurate, consistent, and high-quality responses to consumer inquiries
  • You continuously build and strengthen your skills across digital touchpoints such as CRM systems, chatbots, and email. You confidently manage a wide range of inquiries
  • You act as a Subject Matter Expert, resolving issues efficiently and accurately
  • You stay up to date on new product releases and brand developments. With a passionate, authentic “gamer-to-gamer” tone, you educate, support, and inspire our community
  • You actively work to shorten waiting times and enhance the overall consumer experience, observing KPIs such as Response Time and CSAT

This is what you can score highly with

  • You bring a strong service mindset with clear, consumer‑first communication skills and a passion for delivering excellent support
  • You feel confident working with digital communication tools and enjoy handling a wide variety of consumer inquiries
  • You have a “can-do” attitude and passion for improvements
  • You are open to scheduling your work across morning or mid‑day shifts, with the possibility to alternate.
  • You offer flexibility to extend your working hours occasionally to support peak-season needs
  • You are fluent in English (B2/C1 required), and ideally also have a fluent command of another European language(s).

Your Benefits

  Flexible working hours

Our flexible working hours and up to 40% remote work (role dependent) help you shape each day the way it works for your flow.

  Your health comes first

Our health insurance has your back, so you can focus on the moments that make life meaningful.

  Your impact matters

Depending on your role you will be entitled to participate in our company bonus scheme. Enjoy bonus opportunities that recognize what you bring to the table.

  Fitness & Wellness

With our Multisport Pass, you mix gym, yoga or spa into your day – however it feels good. A little movement. A big impact.

Your way to Ravensburger

It's always nice to know what to expect. That's why we've summarized for you what to expect during the application process and what the next steps will be here.
We have also answered some general and frequently asked questions in our FAQs. Feel free to check it out: FAQ Ravensburger

You still have some questions?

Do you still have any questions about your application, the job or anything else? I am happy to answer them.

Ann-Kathrin Zilles
Talent Attraction Specialist

E-Mail: Ann-Kathrin.Zilles@ravensburger.de

 

(Help us to keep the process lean and apply via the "Apply Now" button instead of sending an email.)

Ms Ann-Kathrin Zilles
 

Apply now

Statement on equal opportunities

Ravensburger is a family-owned company with family values, a strong sense of community and mutual respect. We foster a diverse corporate culture and therefore make sure that we work together in a fair, respectful and tolerant way where there is no place for discrimination.

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