Customer Service Agent (m/w/d) 1st Level
befristet für 12 Monate
- Location: Ravensburg
- Working time: Part-time 50%
- Job level: Professionals
- Place of work: Working on site
- Department: Marketing & Sales
- Start date: ab sofort
We at Ravensburger are both a truly global company and a family. As a bunch full of different characters and personalities with heart and a passion for achieving our goals together, we offer a great range of entertainment for children and families. What drives us forward? A shared sense of purpose. Together we are working on creating something meaningful - pure fulfillment for your career!
This is what we need you for
- Professionelle und empathische Betreuung unserer Kunden via Telefon, E-Mail und Chat
- Lösungsorientierte Bearbeitung von Serviceanfragen und Reklamationen auf effiziente und kundenorientierte Weise in Zusammenarbeit mit anderen Abteilungen
- Erfassung und Pflege von Kundendaten in unserem IT-System SAP Service Cloud/C4C
- Aftersales-Service des Ravensburger Online-Shops sowie Bearbeitung von Anfragen in Ravensburger Social Media Kanälen
- Unterstützung bei der Automatisierung von Serviceprozessen sowie Pflege und Aktualisierung der Wissensdatenbank (Self Service Portal für Konsumenten)
This is what you can score highly with
- Abgeschlossene Berufsausbildung oder vergleichbare Qualifikation mit ersten Erfahrungen im Kundenservice oder einer ähnlichen Position
- Hervorragende Kommunikationsfähigkeiten in Deutsch, Englisch und einer weiteren Fremdsprache
- Hohe Serviceorientierung und Freude am Umgang mit Menschen
- Sorgfältige und strukturierte Arbeitsweise in einem Arbeitszeitrahmen zwischen 7:30 Uhr und 18:00 Uhr
- Gute EDV-Kenntnisse und Erfahrung im Umgang mit Service-Systemen
Your Benefits
The little ones under control
We will support you and your family in finding a childcare place and by offering employer-financed childcare during the Easter, Pentecost, summer and autumn school breaks in our Ravensburger Spieleland. In addition, we can offer you a daycare place for your children in the case of emergencies.
Food & Drinks
We take care of your well-being - with free fruit and water dispensers in the office as well as discounted food in our company restaurant at the Ravensburg office.
Having fun together
We do not just celebrate our successes and the Christmas party once a year, but also come together regularly for after-work parties, game evenings or in small groups together with colleagues.
Your health comes first
Check out our health and wellbeing benefits, such as vaccinations, eye check-ups or (online) sports courses, or get a check-up from our company doctor.
Your way to Ravensburger
It's always nice to know what to expect. That's why we've summarized for you what to expect during the application process and what the next steps will be here.
We have also answered some general and frequently asked questions in our FAQs. Feel free to check it out: FAQ Ravensburger
You still have some questions?
Do you still have any questions about your application, the job or anything else? I am happy to answer them.
Sophie Roderburg
HR Business Partner
E-Mail: sophie.roderburg@ravensburger.de
(Help us to keep the process lean and apply via the "Apply Now" button instead of sending an email.)
Statement on equal opportunities
Ravensburger is a family-owned company with family values, a strong sense of community and mutual respect. We foster a diverse corporate culture and therefore make sure that we work together in a fair, respectful and tolerant way where there is no place for discrimination.