Mitarbeiter Kundenservice (m/w/d)
befristet für 12 Monate

  • Location:  Ravensburg
  • Working time:  Part-time 50%
  • Job level:  Professionals
  • Place of work: Hybrid work
  • Department: Marketing & Sales
  • Start date: ab sofort

We at Ravensburger are both a truly global company and a family. As a bunch full of different characters and personalities with heart and a passion for achieving our goals together, we offer a great range of entertainment for children and families. What drives us forward? A shared sense of purpose. Together we are working on creating something meaningful - pure fulfillment for your career!

This is what we need you for

  • Erster Ansprechpartner für alle telefonischen, postalischen und digitalen Kundenanfragen zu unseren Produkten
  • Bearbeitung von Serviceanfragen, Reklamationen oder allgemeinen Informationsanfragen aus dem In- und Ausland
  • Lösungsorientierte Bearbeitung der Vorgänge in Zusammenarbeit mit den Fachbereichen
  • Betreuung des Online-Shops sowie Bearbeitung von Anfragen auf Social Media Kanälen
  • Prüfen der eingesandten Retouren sowie Bearbeitung der eingehenden Verbraucherpost

This is what you can score highly with

  • Abgeschlossene kaufmännische Ausbildung sowie erste Erfahrungen im Kundenkontakt
  • Belastbar, serviceorientiert, kommunikationsstark und zeitliche Flexibilität für versetzte Arbeitszeiten
  • Sicheres und verbindliches Auftreten sowie Freude an der Kommunikation mit Kunden
  • Sehr gute EDV-Kenntnisse inkl. gängiger Betriebssysteme, Anwenderprogramme und Internetapplikationen
  • Sehr sichere Englischkenntnisse sowie mindestens eine weitere Fremdsprache wünschenswert

Your Benefits

  The little ones under control

We will support you and your family in finding a childcare place and by offering employer-financed childcare during the Easter, Pentecost, summer and autumn school breaks in our Ravensburger Spieleland. In addition, we can offer you a daycare place for your children in the case of emergencies.

  Food & Drinks

We take care of your well-being - with free fruit and water dispensers in the office as well as discounted food in our company restaurant at the Ravensburg office.

  Having fun together

We do not just celebrate our successes and the Christmas party once a year, but also come together regularly for after-work parties, game evenings or in small groups together with colleagues.

  Your health comes first

Check out our health and wellbeing benefits, such as vaccinations, eye check-ups or (online) sports courses, or get a check-up from our company doctor.

Apply now

Your way to Ravensburger

It's always nice to know what to expect. That's why we've summarized for you what to expect during the application process and what the next steps will be here.
We have also answered some general and frequently asked questions in our FAQs. Feel free to check it out: FAQ Ravensburger

You still have some questions?

Do you still have any questions about your application, the job or anything else? I am happy to answer them.

Franziska Henne
Working Student Human Resources / Recruiter

E-Mail: franziska.henne@ravensburger.de

 

(Help us to keep the process lean and apply via the "Apply Now" button instead of sending an email.)

 

Apply now

Statement on equal opportunities

Ravensburger is a family-owned company with family values, a strong sense of community and mutual respect. We foster a diverse corporate culture and therefore make sure that we work together in a fair, respectful and tolerant way where there is no place for discrimination.