Projektmanager Consumer Service (m/w/d)

  • Location:  Ravensburg
  • Working time:  Full-time
  • Job level:  Professionals
  • Place of work: Remote work
  • Department: Corporate Functions
  • Start date: ab sofort

We at Ravensburger are both a truly global company and a family. As a bunch full of different characters and personalities with heart and a passion for achieving our goals together, we offer a great range of entertainment for children and families. What drives us forward? A shared sense of purpose. Together we are working on creating something meaningful - pure fulfillment for your career!

This is what we need you for

  • Verantwortung für die Digitalisierung und Automatisierung von Prozessen (z.B. Online Shop) sowie Konzeption und Umsetzung von innovativen Lösungen
  • Leitung von strategischen, abteilungsübergreifenden Projekten zur stetigen Verbesserung und Entwicklung der Customer Experience
  • Mitgestaltung bei der internationalen, strategischen Ausrichtung des Konsumentenservices
  • Unterstützung der lokalen Tochtergesellschaften bei der Einführung von neuen Tools und Prozessen
  • Schnittstellenmanagement im Rahmen der Projektarbeit

This is what you can score highly with

  • Abgeschlossenes Studium im Bereich BWL, Marketing oder Sales 
  • Mindestens 5 Jahre Berufserfahrung in den Bereichen Consumer Service und Projektmanagement, vorzugsweise mit Erfahrung im Consumer Service
  • Umfassendes Verständnis für die gesamte Consumer Journey sowie Erfahrung in der Führung von strategischen und internationalen Projekten
  • Sichere Sprachkenntnisse in Englisch (Wort + Schrift) sowie einer weiteren Fremdsprache
  • Strategisches Denken und Handeln, Consumer-First-Mentalität, selbständige Arbeitsweise, Kommunikationsstärke sowie internationale Reisebereitschaft (Schwerpunkt: Europa)

Your Benefits

  Flexible working hours

With our flexible working time models, you can easily manage your job and your private life. And if your position allows it, you can work part of the time from home.

  Having fun together

We do not just celebrate our successes and the Christmas party once a year, but also come together regularly for after-work parties, game evenings or in small groups together with colleagues.

  Your health comes first

Check out our health and wellbeing benefits, such as vaccinations, eye check-ups or (online) sports courses, or get a check-up from our company doctor.

  Food & Drinks

We take care of your well-being - with free fruit and water dispensers in the office as well as discounted food in our company restaurant at the Ravensburg office.

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Your way to Ravensburger

It's always nice to know what to expect. That's why we've summarized for you what to expect during the application process and what the next steps will be here.
We have also answered some general and frequently asked questions in our FAQs. Feel free to check it out: FAQ Ravensburger

You still have some questions?

Do you still have any questions about your application, the job or anything else? I am happy to answer them.

Franziska Henne
Working Student Human Resources / Recruiter



(Help us to keep the process lean and apply via the "Apply Now" button instead of sending an email.)


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Statement on equal opportunities

Ravensburger is a family-owned company with family values, a strong sense of community and mutual respect. We foster a diverse corporate culture and therefore make sure that we work together in a fair, respectful and tolerant way where there is no place for discrimination.