Technical Support & Quality Assurance Agent (m/w/d)

  • Location:  Ravensburg
  • Working time:  Full-time
  • Job level:  Professionals
  • Place of work: Hybrid work
  • Department: IT & Digital
  • Start date: 01.09.2022

We at Ravensburger are both a truly global company and a family. As a bunch full of different characters and personalities with heart and a passion for achieving our goals together, we offer a great range of entertainment for children and families. What drives us forward? A shared sense of purpose. Together we are working on creating something meaningful - pure fulfillment for your career!

This is what we need you for

  • Selbstständige Bearbeitung von Service-Anfragen als Second Level Support für unsere internationalen E-Commerce, Service und Business Units​
  • Testing unserer bestehenden und neuen Web-Plattformen sowie Datenanalysen für unsere internen Kund*innen​
  • Aufbereitung und Weitergabe von Tickets an unsere Entwicklungsabteilungen​
  • Kontinuierliche Optimierung und Pflege unserer Dokumentation​
  • Überwachung und Optimierung von Automatisierung und Monitoring​

This is what you can score highly with

  • Kaufmännische Ausbildung mit IT bzw. E-Commerce Hintergrund ​
  • Sehr gute EDV-Kenntnisse inkl. gängiger Betriebssysteme, Anwenderprogrammen und Internetapplikationen​
  • Sehr gute Englisch Kenntnisse in Wort und Schrift 
  • Serviceorientiert, kommunikationsstark ​sowie selbstständige Arbeitsweise ​
  • Sicheres und verbindliches Auftreten sowie Freude an der Kommunikation​

Your Benefits

  Flexible working hours

With our flexible working time models, you can easily manage your job and your private life. And if your position allows it, you can work part of the time from home.

  Having fun together

We do not just celebrate our successes and the Christmas party once a year, but also come together regularly for after-work parties, game evenings or in small groups together with colleagues.

  Live your dreams

We are happy to support you if you need some time off, want to realize your dreams and take a sabbatical. Let's discuss the possibilities together.

  Leasing electronic equipment

Once a year in autumn, you can lease electronic devices such as notebooks, smartphones, tablets, printers and other equipment for 24 months for your private use. Through salary sacrifice you can gain an income tax advantage.

Apply now

Your way to Ravensburger

It's always nice to know what to expect. That's why we've summarized for you what to expect during the application process and what the next steps will be here.
We have also answered some general and frequently asked questions in our FAQs. Feel free to check it out: FAQ Ravensburger

You still have some questions?

Do you still have any questions about your application, the job or anything else? I am happy to answer them.

Eva-Maria Karremann
Human Resources Business Partner



(Help us to keep the process lean and apply via the "Apply Now" button instead of sending an email.)


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Statement on equal opportunities

Ravensburger is a family-owned company with family values, a strong sense of community and mutual respect. We foster a diverse corporate culture and therefore make sure that we work together in a fair, respectful and tolerant way where there is no place for discrimination.