Consumer Service Agent (m/f/d)

  • Location:  Ravensburg
  • Working time:  Part-time 70%
  • Job level:  Professionals
  • Place of work: Hybrid work
  • Department: Marketing & Sales
  • Start date: ab sofort

We at Ravensburger are a family - a bunch full of different characters and personalities with heart and a passion for achieving our goals together. What drives us forward? A shared sense of purpose. Together we work on creating something meaningful - pure fulfillment for your career!

This is what we need you for

  • Bearbeitung digitaler, schriftlicher und telefonischer Serviceanfragen aus dem In- und Ausland
  • Bearbeitung von Serviceanfragen, Beanstandungen, Reklamationen und allgemeinen Informationsanfragen
  • Lösungsorientierte Bearbeitung der Vorgänge in Zusammenarbeit mit den Fachbereichen
  • Betreuung des Online-Shops sowie Anfragen von Social Media Kanälen
  • Mitarbeit/Unterstützung bei verschiedenen Projekten

This is what you can score highly with

  • Abgeschlossene kaufmännische Ausbildung sowie erste Erfahrung im Kundenkontakt 
  • Belastbar, serviceorientiert, kommunikationsstark und zeitliche Flexibilität für versetzte Arbeitszeiten
  • Sicheres und verbindliches Auftreten sowie Freude an der Kommunikation 
  • Sehr gute EDV-Kenntnisse inkl. gängiger Betriebssysteme, Anwenderprogramme und Internetapplikationen
  • Sehr sichere Englischkenntnisse sowie mind. eine weitere Fremdsprache

Your Benefits

  Flexible working hours

With our flexible working time models, you can easily manage your job and your private life. And if your position allows it, you can work part of the time from home.

  The little ones under control

We will support you and your family in finding a childcare place and by offering employer-financed childcare during the Easter, Pentecost, summer and autumn school breaks in our Ravensburger Spieleland. In addition, we can offer you a daycare place for your children in the case of emergencies.

  Your health comes first

Check out our health and wellbeing benefits, such as vaccinations, eye check-ups or (online) sports courses, or get a check-up from our company doctor.

  Perfectly insured

We offer you a company pension plan and special conditions for occupational disability, accident and health insurance.

Apply now

Your way to Ravensburger

It's always nice to know what to expect. That's why we've summarized for you what to expect during the application process and what the next steps will be here.
We have also answered some general and frequently asked questions in our FAQs. Feel free to check it out: FAQ Ravensburger

You still have some questions?

Do you still have any questions about your application, the job or anything else? I am happy to answer them.

Cornelia Cramer
Human Resources Business Partner

E-Mail: cornelia.cramer@ravensburger.de

 

(Help us to keep the process lean and apply via the "Apply Now" button instead of sending an email.)

 

Apply now

Statement on equal opportunities

Ravensburger is a family-owned company with family values, a strong sense of community and mutual respect. We foster a diverse corporate culture and therefore make sure that we work together in a fair, respectful and tolerant way where there is no place for discrimination.